Information on Costs and Delivery

Whenever possible, all neoFroxx products are shipped at ambient temperature. This is a very environmentally friendly approach, especially compared to shipping on dry ice. Product orders are shipped within 3-5 working days.

The product price includes all packaging material necessary for proper shipping. Not included, however, are the costs of transport, refrigeration and transport insurance, unless otherwise agreed. Freight costs to foreign countries shall be shown separately as such and agreed.

The following flat rates for freight charges apply from 01.01.2024:

  • Order value
    • up to € 250.00: € 18.00
    • over € 250.00: € 0
  • Dry ice fee: € 30.00
  • Wet ice fee: € 15.50
  • Hazardous goods fee according to order value :
    • up to € 250.00: € 18.00
    • over € 250.00: € 0

Changes to the fees do not require prior notification by neoFroxx. Prices include the cost of proper packaging. They do not include – unless otherwise agreed in individual contracts – the transport costs and the costs of transport insurance. For deliveries abroad, the conditions for packaging and transport are to be agreed separately.

For export deliveries (EXW) we charge a fee for the handling of dangerous goods. This fee shall amount to at least 30.00 €. From a goods value of 600.00 €, the flat rate is 5% of the goods value. Foreign deliveries can only be ordered by telephone, e-mail and fax – but not via the webshop.

For further information, please refer to our general terms and conditions of business and delivery.