Cancellation policy

You have the right to withdraw from your contract within 14 days without having to state any reason.

The period starts on the day on which,

  • you or a third party named by you, who is not the supplier of the goods, have received the goods, as long as you have ordered one or more items in a single order and the goods have been delivered in one consignment.
  • You or a third party nominated by you, who is not the carrier of the goods, have taken delivery of the last goods ordered in a single order but sent in several installments.
  • you or a third party named by you, who is not the carrier of the goods, have taken possession of the last partial consignment or the last piece, if you have ordered goods that are delivered in several partial consignments or pieces.
  • you or a third party named by you, who is not the carrier of the goods, have taken or has taken possession of the first goods, if you have agreed a contract for the regular delivery of goods over a regular period of time.

Exercising your right of cancellation

In order to exercise your right of withdrawal, you must inform us

neoFroxx GmbH
Marie-Curie-Str. 3
64683 Einhausen
Phone: +49 (6251) 989 24-0
Fax: +49 (6251) 989 24 10

by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to revoke this contract. You can use the enclosed model withdrawal form for this purpose, which is, however, not mandatory.

Sample withdrawal form

To comply with the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the cancellation

If you revoke your contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your revocation of the contract.

For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.
We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of the contract. The deadline is met if you send the goods before the end of the fourteen-day period.